WHITE PIGEON TOWNSHIP LIBRARY
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XI.  Reference Service Policy
 
The White Pigeon Township Library:
 
  • will provide information in the form of short answers to specific questions and guidance in locating materials for patrons who appear in person, call on the telephone, or request information through correspondence;
  • will assist patrons in the use of the Library and teach basic research methods when appropriate;
  • will provide bibliographic verification of items both in the Library and not owned by the Library and will assist patrons in obtaining materials through Interlibrary Loan, when appropriate;
  • may refer Library users to other agencies and libraries in pursuit of needed information;
  • may use not only the Library’s resources in printed form, but consult appropriate digital resources and other agencies by telephone in pursuit of “ready reference” information.
  • will remember that the needs of every library patron will always be taken seriously and treated with utmost respect and confidentiality.  Discussion of any individual or group of individuals, or their inquiries, outside the professional context, is strictly prohibited without the consent of the patron.
Updated 2/25/22019

© 2006-2023 White Pigeon Township Library | Privacy Policy 
  • Home
  • Online Resources
    • Downloadable Books
    • MeL- Interlibrary Loan
    • MeL - eResources
    • Our Online Catalog
    • Tutor.com
    • Consumer Reports
    • Mango Languages
  • In-Person Services
  • Programs
    • Adults
    • Kids & Teens
  • Newsletter
    • Page 1
    • Page 2
  • About the Library
    • Staff
    • Strategic Plan
    • Policies >
      • I. Library Bill of Rights and Freedom of Information
      • II. Mission and Goal Statement
      • III. Responsibilities of the Library Board
      • IV. Who May Use the Library / Special Needs Patrons
      • V. Patron Data Security
      • VI. Patron Responsibilities and Conduct
      • VII. Services of the Library
      • VIII. Personnel Policy
      • IX. Collection Development
      • X. Circulation Policy
      • XI. Reference Service Policy
      • XII. Programming Policy
      • XIII. Public Relations
      • XIV. Equipment Use Policy
      • XV. Internet Use Policy
      • XVI. Dorothy Lee Room Policy
      • XVII. Displays and Exhibits
      • XVIII. Public Notice Bulletin Board Policy
      • XIX. Friends of the Library
      • XX. Bidding Policy
      • XXI. Disasters Policy
      • XXII. Investment Policy
      • XXIII. Security Cameras
      • XXIV A,B,C. FOIA Policy Intro
      • XXIV D. FOIA Request for Public Record
      • XXIV E. FOIA Cost Itemization
      • XXIV F. FOIA Inspection of Records
      • XXV. Digital Sign Policy
      • XXVI. Revision of Library Policies
    • Library Tour
    • Library History
    • Library Board
    • Friends of the Library
    • COVID-19
  • More
    • Local History / Genealogy
    • Community Directory >
      • Table of Contents
      • p. 4-5
      • p. 6-7
      • p. 8-9
      • p. 10-11
      • p. 12-13
      • p. 14-15
      • p. 16-17
      • 18-19
    • Land Office
    • MRPI >
      • What is the MPRI?
      • Assessor's Plat
      • Original Plat
      • Eddy Paper Subdivision
      • Heath Addition
      • Laird's Addition
      • McGaffey, Chapin, & Kellogg
      • Newkirk Addition
    • WPHS Yearbooks >
      • About this section
      • The 1950s >
        • 1952
        • 1953
        • 1954
        • 1955
        • 1956
        • 1957
        • 1958
        • 1959
      • The 1960s >
        • 1960
        • 1961
        • 1962
        • 1963
        • 1964
        • 1965
        • 1967
        • 1968
        • 1969
      • The 1970s >
        • 1970
        • 1971
        • 1972
        • 1973
        • 1974
        • 1975
        • 1976
        • 1977
        • 1978
        • 1979
      • The 1980s >
        • 1980
        • 1981
        • 1982
        • 1983
        • 1984
        • 1985
        • 1986
        • 1987
        • 1988
        • 1989
      • The 1990s >
        • 1990
        • 1991
        • 1992
        • 1993
        • 1994
        • 1995
        • 1996
        • 1997
        • 1998
        • 1999
      • The 2000s >
        • 2000
        • 2001
        • 2002
        • 2003
        • 2004
        • 2005
        • 2006
        • 2007
        • 2008
        • 2009
      • The 2010s >
        • 2010
        • 2011
        • 2012
        • 2013
        • 2014
        • 2015
        • 2016
        • 2017
  • Contact Us