XI. Reference Service Policy
The White Pigeon Township Library:
The White Pigeon Township Library:
- will provide information in the form of short answers to specific questions and guidance in locating materials for patrons who appear in person, call on the telephone, or request information through correspondence;
- will assist patrons in the use of the Library and teach basic research methods when appropriate;
- will provide bibliographic verification of items both in the Library and not owned by the Library and will assist patrons in obtaining materials through Interlibrary Loan, when appropriate;
- may refer Library users to other agencies and libraries in pursuit of needed information;
- may use not only the Library’s resources in printed form, but consult appropriate digital resources and other agencies by telephone in pursuit of “ready reference” information.
- will remember that the needs of every library patron will always be taken seriously and treated with utmost respect and confidentiality. Discussion of any individual or group of individuals, or their inquiries, outside the professional context, is strictly prohibited without the consent of the patron.